Tenant Service Desk

Landlord Vision contains a fully featured tenant service desk to help you keep track of what issues your tenants are having.

Each issue raises it's own ticket so that you can monitor them all separately in the same place. You can then reply to the tenant via that ticket or notification email. The tenant can log in and view all of the updates for tickets that apply to them via their Tenant Portal.

Getting Started

First, You must make sure that the notifications from the service desk reach the correct team members as they are not added as default. navigate to My Portfolio, you will find this located top left of your screen, use the drop down arrow and click the 3 dots > Settings > Service Desk Settings

Tick Notify and enter the team members in the field below > SAVE

When a tenant raises a ticket via their tenant portal, Providing you are a user that is notified, you will be sent an email that a new ticket has been raised and you will see the tickets via Communications > Tenant Service Desk. You can reply to tickets from here or direct from the email that is sent with a notification.